Source for Business was originally established in 2011 as the specialist business customer division of South West Water, fusing decades of operational excellence with a passion for exemplary customer service.
With the deregulation of the water and wastewater retail market in April 2017, Source for Business now operates as the trading brand of Pennon Water Services; a Joint Venture between Pennon Group Plc (a FTSE 250 company and one of the largest environmental infrastructure groups in the UK, with assets of £5.8 billion, a workforce of around 5,000 people nationwide and a turnover of £1.352 billion) and South Staffordshire Plc (an integrated services Group); both with over 25 years’ experience in regulated water supply. We are licensed by Ofwat and provide water retail services across Great Britain.
We are business water specialists with a clear, straightforward approach to customer service. Our Joint Venture, providing water and wastewater retail services to c.180,000 business accounts nationwide, puts us our position as one of the leading non-household water retailers in the market.
How we handle customer complaints
Good customer service is very important to us, but there may be times when we don't meet the high standards we aim to achieve. If this happens, we'd like you to tell us; our code of practice on customer complaints takes you through the steps you can take.